Refund Policy
Last updated: August 2025
At NOVATESO, we are committed to providing high-value digital products and ensuring customer satisfaction. However, due to the nature of digital downloads, we have established the following refund policy:
1. 7-Day Satisfaction Guarantee
We offer a 7-day refund period on eligible purchases. If you’re not satisfied with your digital product for any reason, you can request a full refund within 7 days of your purchase date.
2. Eligibility Conditions
To qualify for a refund:
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You must submit a refund request within 7 days of purchase.
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You must not have downloaded the product multiple times or used it for commercial purposes.
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The refund must be for a first-time purchase (not applicable to repeat orders of the same product).
⚠️ Refunds will not be granted if the product has been downloaded and used in full or partially unless it’s proven defective.
3. How to Request a Refund
To initiate a refund, please send an email to support@novateso.com with the following details:
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Your full name
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Order number
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Product purchased
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Reason for your request
Our team will review your request and get back to you within 2–5 business days.
4. Non-Refundable Items
We do not offer refunds on:
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Products purchased on sale or as part of a bundle
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Repeat purchases of the same product
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Any custom or personalized services
5. Chargebacks
Initiating a chargeback without contacting us first may result in permanent account suspension and legal review. We encourage open communication to resolve any issue swiftly.
6. Our Commitment
We truly believe in the value of our digital assets and aim to build long-term relationships with our customers. If something doesn’t meet your expectations, reach out — we’re here to help.
Need Help?
If you have any questions, feel free to contact us:
Or via our Contact Page